Policy / Returns + damage

Custom work is reviewed against the approved revision.

Because fixtures are made to written scope, issues are assessed against that approval record rather than a general fit expectation.

Report an issue

Stop using the item if damage or unexpected fit could affect safety. Send the revision ID, photographs, packaging condition, measured discrepancy and the part or machine revision involved.

Assessment

We compare the issue with the approved dimensions, tolerances, material and declared environment. Customer-supplied measurement errors, unapproved process changes, wear, heat or chemical exposure outside scope may require a new paid quote.

Resolution

Where supplied work does not match the written approved revision, the appropriate remedy may be repair, replacement or another agreed correction. Custom products are not accepted as preference-based returns.